Public Liaison Officer

Location: Worcester / Gloucester / hybrid

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We are now recruiting for an experienced Public Liaison Officer to work in our Northern Region on a full-time permanent basis, on various projects in the Worcester / Gloucester area. Due to the job role, there may be a need to work occasional evenings.

Key Responsibilities

Dealing with Stakeholders and advising them of upcoming works and have involvement with partnering workshops
Developing a customer complaints process and dealing with complaints in a timely manner and monitoring complaint data to identify trends and logging complaints on a monthly basis
Preparing for and assisting in the hosting of Considerate Contractors scheme audits and developing social value initiatives.
Communication with internal and external clients, PR and JCE senior management
Attend and contribute to regular process meetings with the project team
Compilation of monthly reports
Organisation of regular public exhibitions, newsletters and press releases
Going on site visits and taking site photos as well as liaison with local schools including arranging presentations and events
Having involvement of insurance claims
Investigate and possibly implement social media sources as a method of communication with the public affected by the scheme

Equal Opportunities

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

We also place high importance on our inclusive recruitment policy and will do our very best to support those applicants who may need adjustments in order to take part in the recruitment process.

Please do let us know if you require any additional assistance on 01473 238300.

Skills Required

We are seeking an individual with excellent public facing skills, a confident communicator, who is highly organised with creativity and imagination
The ideal candidate will be able to cope well under pressure, be good at multitasking and have excellent time management skills.
Must have previous stakeholder and public management experience and also be proficient in the use of Word, Excel, Outlook and PowerPoint.
Due to the nature of this role a full UK driving licence is required as it involves travelling to various local sites / project catchment areas.
Candidates must be eligible to live and work in the UK.

Benefits Package

Life assurance cover (4x annual salary)
Company car
Company pension scheme (we match up to 6%)
25 days holiday plus bank holidays (with an option of buying more holiday)
Extensive training programmes
Cycle-to-work scheme
Employee Benefits Platform & Employee Assistance Programme
Company social calendar including regular fun days and a broad range of charity events
A supportive business that genuinely wants to help you progress in your career
'The Great Escape' - leaving work early every Friday!

APPLY

Please send us your CV and a covering letter
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Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore if we have not responded to your application within two weeks please note that on this occasion your application has not been successful.

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  • 01473 238300
  • enquiries@jackson-civils.co.uk
  • 30 White House Road, Ipswich IP1 5LT